2017

A Health Care Organization

A Health Care Organization

Case Studies 2017A Health Care OrganizationTHE ISSUE The healthcare company was struggling to find the right people for their organization that had the required credentials and qualifications, but more importantly also had the right character traits to provide the highest level of care and compassion to their patients. ORIGINAL STRATEGY Their original strategy was to [...]
A Call Center

A Call Center

Career Spark Case Studies 2017a call centerTHE ISSUE The Call Center was experiencing high turnover rates and low performance across their customer service representative teams. A NEW APPROACH WITH CAREER SPARK The call centre had a small number of customer service representatives working for them that were consistently way outperforming the rest of the team.  [...]